Return Policy

Uframe Return Policy

At Uframe, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help!

Eligibility for Returns

You may request a return under the following conditions:

  1. Incorrect Item Received – If you receive the wrong frame or product, you can return it within 3 days of delivery.

  2. Damaged or Broken Product – If your order arrives damaged, you must report it within 3 days of receiving it.

How to Request a Return

To initiate a return, please contact us within 3 days of receiving your order:

📧 Email: Uframeofficial@gmail.com
📱 WhatsApp: +92 347 7625663

Please provide:

  • Your order number

  • Clear photos of the product showing the issue

Non-Returnable Items

  • Custom-made or personalized frames cannot be returned unless they are damaged or incorrect.

  • Returns requested after 3 days will not be accepted.

Refund or Replacement

  • Once we verify the issue, we will either replace the item or issue a store credit for your next purchase.

  • Refunds are processed only in special cases, at our discretion.